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Privacy Policy

Privacy Policy

Last Updated: 15/08/2024

Welcome to Charlie Twink (the “Website”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit or interact with the Website.

1. Who We Are

Charlie Twink (“we,” “us,” “our”) operates this Website and is responsible for your personal data collected via the Website. We are committed to protecting your privacy in accordance with UK data protection laws.

2. Information We Collect

We may collect and process the following information:

a) Information You Provide to Us:

  • Account Information: When you create an account, we collect your email address, username, and password.
  • Payment Information: We collect payment details, including credit card information, through our third-party payment processor.
  • Communication Data: Any information you send to us via customer support, email, or other communication methods.

b) Information We Automatically Collect:

  • Usage Data: Information about your interactions with the Website, such as IP address, browser type, device information, and pages visited.
  • Cookies and Similar Technologies: We use cookies to enhance your experience. For more details, see our Cookie Policy.

3. How We Use Your Information

We may use your personal data for the following purposes:

  • Account Management: To create, manage, and maintain your account.
  • Payment Processing: To process payments for membership and content purchases.
  • Communication: To send you updates, newsletters, or respond to your inquiries.
  • Personalisation: To personalise your experience on the Website.
  • Security: To monitor for and prevent fraudulent activities and ensure the security of our services.
  • Legal Compliance: To comply with our legal obligations, such as age verification.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Performance of a Contract: To fulfil our obligations under the membership agreement.
  • Consent: For optional features like newsletters, where you have provided explicit consent.
  • Legitimate Interests: To improve our services and for fraud prevention.
  • Legal Obligations: To comply with applicable laws and regulations.

5. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

  • Service Providers: Third-party companies that help us operate the Website, such as payment processors, hosting providers, and email services.
  • Legal Authorities: If required by law or in response to legal processes, such as a court order or subpoena.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.

6. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Typically, we retain your data for as long as you have an account with us.

7. Your Rights

Under UK data protection law, you have the following rights:

  • Access: You can request a copy of the personal data we hold about you.
  • Rectification: You can request that we correct any inaccurate or incomplete data.
  • Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
  • Restriction: You can request that we limit the processing of your personal data.
  • Data Portability: You can request that we transfer your data to another service provider.
  • Objection: You can object to the processing of your data based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us.

8. Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your personal data may be transferred to and processed in countries outside the UK or European Economic Area (EEA) that may not have the same level of data protection. We ensure that appropriate safeguards are in place to protect your data in such transfers.

10. Children’s Privacy

The Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that we have collected such data, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, notified to you by email. Please check back regularly to stay informed of any updates.